Fitness First - Alexandra (Mapletree Business City)

Big specious gym with a good number equipment both in aircon and external space. Have a studio for group exercise classes conducted by experience, friendly lady trainer who really cares to help participants the proper tactic/posture of performing various tracks that day be it strength (or resistance) exercises. Making you feel welcomed and loved. Thereafter can relax/swim in the lap pool overlooking the sea of Labrador Park. Comes with jacuzzi too.

Place is clean and cozy, spaces between weight machines are quite narrow, FGT located outside the aircon area, its 50/50 for me,I like fresh air,its windy but the atmosphere was humid.(when humid and temperature is quite high, it give me hard time to breathe or catch up my breath), locker room and shower area is clean. I gave it 4 star, I would say its the gym place that I will visit again even if its quite far from our place. Better than the other I went to.

If I can give 0 star, I would. I usually avoid writing negative reviews as I understand the difficulties of business operations in Singapore. Given that FF is marketed as a premium gym, I am appalled at the horrible customer service, and how transactions are charged without transparency, general discourteous and rudeness from the staff when it comes to $$. There were multiple red flags which I should have noticed and not sign up with them, but I decided to give them the benefit of doubt. 1. I signed up their 12 + 6 months promo in Aug’21 since covid was still surging, thinking that it might be a great idea. When the sales point person told me about it, I was not told that it was an upfront payment until the moment I came down to the branch to make payment. Their poor communication skills was written off as I thought maybe they needed the revenue upfront. 2. Yet when I asked for an invoice with the T&C as they made me sign some stuff, they DID NOT give me a physical nor digital copy which made me felt that it was too shady for a supposedly premium gym, which on hindsight is a fallacy. 3. Fast forward to Dec’22/Jan’23, I ask them on the status of my membership end date as I was not comfortable that no news. I emailed on 31st Dec’22 to no reply, and I even followed up to no reply nor a simple courtesy to say that it was PH. 4. Then, I somehow saw that they charge me $30+, even though I am still within my 12+6 months promo period..and they DID NOT have the decency to tell me that I was charged, and that happened during the midst of me asking them a question via email but they did not reply AT ALL. 5. When I finally received an email reply which was addressed to the staff who handled my sales and invoice on Aug’21, the reply was given by ANOTHER person who BOLDLY state that my membership is ending as it was a 12+4 plan. So when did the terms change and why was I not informed??? 6. To exacerbate the matter, they told me that I was charged a freeze because of my request. When I initially signed, my sales guy said I could do 2 months freeze if I want, but he DID NOT tell me there are any charges..any reasonable guy will think that it is complimentary as I am already paying a huge amount upfront and this is part of the perks of signing the 12+6 months promo, you get to freeze your membership for 2 months anytime you want, and implicitly for free. 7. I was told that the deduction for the freeze was OVERCHARGED and it will be offset in another billing cycle!!??? How does one make such a mistake and why can’t the transaction be reversed? At this point, I am considering of raising this as a case of fraud as I did not receive any bill PRIOR to any charge. For some reason, I think this is NOT RIGHT AT ALL, and should I cancel my credit card then to protect myself further? 8. When another email was replied, I was told that my membership can be cancelled etc, but they cannot REVERSE the freeze charge. Given that I am cancelling more than 1 month in advance, I thought a reasonable vendor will waive the charge as I am forfeiting my membership two months in advance w/o clawing back any money. 9. I am oversimplifying the encounter here, but my main discomfort here is the type of staff FF has in responding to queries. Why resort to such predatory behaviour, and providing replies that does not respond to queries. IF the media/influencers are interested, I can share the email thread as it was a source of frustration from such unprofessional behaviour. 10. The issue now is not the charge but how it was handled, and I am writing this to discourage anyone who wants to be fit to even consider signing up at this branch..unless you are prepared to pay NEEDLESSLY, with charges that are NOT conveyed transparently. tldr; AVOID this establishment for your fitness goals, IF you want to retain financial peace of mind, as the team will hide behind random guidelines that is NOT told to you upfront at the point of payment.

The gym is spacious, cleaned, and not too crowded. A very nice environment. Staff are friendly and helpful. The classes are held in a room with a stage and mirror. Good for zumba and bodycombat.The pool is sheltered and has jacuzzi at some spot and is usually not too crowded. Once in a while, got freebie such as hand sanitiser, orange, and apple.

Place is clean and cozy, spaces between weight machines are quite narrow, FGT located outside the aircon area, its 50/50 for me,I like fresh air,its windy but the atmosphere was humid.(when humid and temperature is quite high, it give me hard time to breathe or catch up my breath), locker room and shower area is clean. I gave it 4 star, I would say its the gym place that I will visit again even if its quite far from our place. Better than the other I went to.